Leads a team of SBA Closing Specialists responsible for closing SBA loan transactions adhering to all credit, regulatory, procedural and SBA guaranty requirements
Provides oversight and expertise for items related to credit, loan, and SBA documentation policies, closing due diligence, regulatory requirements (including BSA/AML, Beneficial Ownership, OFAC, Flood Regulations) and systems used within the department
Develops strategies and recommendations for improving efficiency, productivity, quality, and risk management within the SBA segment and collaborates with business partners to communicate ideas and recommendations to senior and executive management
Acts as the SBA closing/processing subject matter expert by having extensive knowledge of SBA Standard Operating Procedures (SOPs)
Recommends updates to Regions SBA processes and procedures in accordance with SBA Standard Operating Procedures, industry best practices and relevant modifications to SOP
Exercises independent decisions regarding compliance with bank and SBA documentation requirements
Facilitates all closing related communication with SBA via eTran, direct submissions, or directly with SBA Officials
Serves as the primary escalation contact for business partners regarding questions, issues or concerns with team performance or transactional issues
Manages daily workflow and ensures staff is properly trained and adheres to policy and procedures
Oversees all communication efforts between SBA Closing Specialist and borrower, SBA Bankers, internal staff, and external partners to deliver an optimal client experience
Provides coaching and support to staff, including facilitating regular team meetings and 1:1 sessions for associate development
Performs general management duties, exercising usual authority concerning staffing, performance reviews, promotions, and terminations
Manages team performance metrics but not limited to SLAs, production, quality assurance, document exceptions, etc.
Develops and sustains relationships with both internal and external key partners including SBA and third-party vendors such as closing attorneys
Requirements
Bachelor’s degree in a related field with six (6) years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
Or High School Diploma or GED with ten (10) years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
Three (3) years of prior management, leadership, or coaching experience
Experience reviewing insurance, title work, collateral, lien filings, appraisals, construction due diligence, and environmental reports
Experience working with bankers, underwriters, closers, insurance firms, and attorneys