Regional Service Manager

Role Overview

• Ensure customer satisfaction and loyalty by leading service delivery
• Achieve financial goals and maintain regulatory compliance
• Manage and develop Customer Service Engineers
• Build strong relationships with key accounts through proactive support and strategic communication
• Maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtain service financial goals through revenue attainment and effective cost containment
• Ensure compliance with FDA Good Manufacturing Practices
• Hire, develop, train and coach Customer Service Engineers (CSE’s)
• Provide escalation support to resolve key account issues

Requirements

• BS/BA in related discipline, or advanced degree, or equivalent combination of education and experience
• 8+ years of successful experience in a directly related field
• Excellent organizational skills
• Superior communication skills (written and oral)
• Ability to read, analyze and translate financial profit and loss statements
• Professional level knowledge on using analytical databases and complex Excel workbooks
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications
• Must have a valid driver’s license and a clean driving record over the last three years

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time