Customer Development Manager, Office Coffee Services

Role Overview

• Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team.
• Identify business opportunities leveraging on experience gained on the field and distributors’ needs.
• Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team.
• Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners.
• Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking.
• Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
• Proactively support the data transparency needs, ensuring seamless data flow.
• Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks.
• Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.).
• Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners.
• Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders).
• Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders.
• Troubleshoots complex issues and course corrects as appropriate.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Requirements

• Four year degree from an accredited institution or applicable experience
• 5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing required
• Experience supporting B2B business, and/or broadline distributors
• Intermediate/Advanced skills in MS Office (Excel, PPT) required
• Proficiency using and maintaining PowerBI or other business intelligence tools required
• Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
• Strong analytic and story telling capabilities to diagnosis complex business issues, visualize the data, identify the insights, and recommend clear action plans
• Strong written and verbal communication skills; comfortable presenting (virtually and in-person) to Executive Leadership and cross functional leadership and peers
• Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
• Strong collaboration and influence skills with the ability to work well cross functionally with all levels of the organization
• peers to Executives
• Strong communication and presentation skills
• High attention to detail, with the ability to multi-task and effectively prioritize
• Ability to travel as needed up to 20% of time with international travel possible.

Benefits

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code
• jean friendly!
• Free coffee, anytime!