Chief Operating Officer

Role Overview

• Manage resource allocation and staffing assignments across multiple concurrent projects
• Monitor and optimize team capacity, utilization rates, and workload balance
• Forecast resource needs based on project pipeline and growth projections
• Identify hiring needs and collaborate on recruitment strategy
• Develop strategies to maximize team productivity while maintaining work-life balance
• Oversee day-to-day operations across all functional areas
• Establish, refine, and implement operational processes and systems to improve efficiency
• Serve as escalation point for operational issues and client concerns
• Ensure quality standards and firm values are maintained across all projects
• Drive continuous improvement initiatives throughout the organization
• Serve as senior point of contact for client relationships, supporting Project Managers and principals
• Address client concerns and manage expectations at the highest level
• Build and maintain strong relationships with key clients and referral sources
• Participate in client meetings and presentations as needed
• Establish project budgets and fee structures in collaboration with project teams
• Monitor project profitability, billing, and financial performance throughout all phases
• Implement systems for tracking project costs, budgets, and financial metrics
• Identify and address budget overruns or profitability issues proactively
• Collaborate with accounting on invoicing, collections, and financial reporting
• Analyze project financial data to inform future estimating and pricing strategies
• Evaluate and implement project management and financial software systems
• Establish standardized processes for project delivery, documentation, and quality control
• Create systems for knowledge sharing and best practices across teams
• Leverage technology to improve efficiency and communication

Requirements

• 10+ years of progressive experience in architecture, design, or AEC industry
• Proven track record in operational leadership and business management
• Deep understanding of architectural project delivery, resource management, and design firm operations
• Strong financial acumen with experience managing project budgets, profitability, and P&L metrics
• Demonstrated success in resource planning, capacity management, and team optimization
• Experience establishing and improving operational processes and systems
• Excellent client relationship management and communication skills
• Strong analytical and problem-solving abilities with data-driven decision-making approach
• Proficiency in project management and financial software (Deltek, BQE Core, or similar platforms)
• Experience managing teams in a creative, collaborative environment
• Bachelor's degree in Architecture, Business, or related field (Architecture degree strongly preferred)