Work closely with Enterprise Account Executives who focus on prospecting and partnering with the nation’s largest clients as well as work closely with Customer Success Manager and Product Specialist
Renew and grow a book of business quarter over quarter
Close upsell opportunities consistently at or above quota level
Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
On board new clients, train users and serve as the main point of contact post sale
Conduct face-to-face visits and live product demonstrations over the phone
Analyze and present monthly analytics reports
Provide appropriate product suggestions on a client-by-client basis
Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
Optimize campaign bids, budgets, segmentation and overall performance
Travel required -25% minimum. Current expectation of 9 client visits quarterly

Previous experience providing best-in-class support to customers
3-5 years of experience in Enterprise Account Management preferred
Experience working with SalesForce.com or other CRM software
Enthusiastic, optimistic & a team player
Someone who is coachable and wants to learn
Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT).
Easily builds rapport and establishes relationships with prospects and colleagues
Resourceful. Goes over, under, around and through obstacles to achieve success
Outgoing, dynamic personality and can build outstanding relationships
Exceptional written, verbal, phone and presentation skills
Ability to work under pressure, organize and prioritize responsibilities

Enterprise Account Manager

Key skills