About this role

Lead all operations for the Atlanta Customer Center—delivering on-time, high-quality aftermarket services.
Drive year-over-year growth in revenue and EBIT through operational excellence.
Maximize efficiency, resource planning, and workshop utilization.
Develop and manage budgets, forecasts, and financial reporting.
Champion Lean, 6S, and continuous improvement initiatives to streamline processes.
Build, coach, and inspire a high-performing team across operations and customer service.
Ensure full compliance with all safety, quality, and regulatory standards.
Collaborate across global Nikkiso Cryogenic Services locations to share best practices.

Bachelor's degree in Operations, Engineering, Business, or related field (or equivalent experience).
5–7+ years of progressive experience leading operations or aftermarket services in industrial or manufacturing environments.
Proven success improving efficiency, profitability, and customer satisfaction.
Strong financial and business acumen — experience managing budgets, KPIs, and cost performance.
Expertise with Lean Manufacturing, Six Sigma, or 6S programs.
Exceptional leadership, communication, and problem-solving skills.
Experience with cryogenic or industrial equipment a major plus!

Operations Manager

Key skills