Senior Manager, Change Management

Role Overview

• Partner with the Chapter Leader to evolve and maintain the Technology change management strategy, frameworks, and governance model.
• Lead organizational stakeholder mapping and influence analysis for complex, cross‑functional initiatives.
• Oversee Technology‑wide change impact and organizational risk assessments.
• Drive leadership and business readiness assessments and ensure alignment at senior levels.
• Develop and deliver comprehensive change strategies, including roadmaps, communications architecture, and training approaches.
• Guide executive sponsors on sponsorship behaviors and change governance expectations.
• Establish effective feedback loops and resistance‑management strategies.
• Develop adoption metrics, measurement dashboards, and success frameworks.
• Ensure long‑term reinforcement plans, including transition to Program Leaders and operational owners.
• Cultivate a high‑performing change capability across Technology, including coaching change managers and specialists.
• Foster a resilient team culture through modeling change leadership, commitment, and continuous learning.
• Identify and champion opportunities to leverage AI and automation to enhance change initiatives.
• Partner with Technology Communications, Learning, and other teams to deliver consistent, impactful change plans.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in enterprise‑level or strategic change management, transformation, or organizational effectiveness.
• Prosci Certification or equivalent.
• Proven expertise applying structured change methodologies, stakeholder analysis, impact assessment, and readiness frameworks.
• Experience working in highly matrixed organizations with senior leaders and cross‑functional teams.
• Ability to analyze qualitative and quantitative data to assess change readiness, measure adoption, and translate insights into action.
• Demonstrated success developing executive‑level strategies and advising senior stakeholders.
• Strong facilitation, relationship‑building, and coaching capabilities.

Benefits

• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Vacation –120 hours per calendar year
• Sick time
• 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year