DeepIntentRemote
Senior Support Operations Manager
United States
Full Time
1 week ago
$110,000 - $120,000 USD
No H1B
Key skills
CloudAIAnalyticsSaaSSalesforceLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Provide strategic and operational leadership for support systems and processes
- Own the roadmap for enhancements to DeepIntent’s use of Intercom
- Lead the customer support analytics strategy, delivering clear, recurring KPIs and data-driven insights
- Lead training, optimization, and governance of Intercom’s AI tools
- Partner with teams to align the helpdesk solution’s capabilities with company-wide priorities
- Act as the senior subject matter expert for Intercom
Requirements
- 5+ years of experience in Operations, CX Ops (Customer Experience Operations), or Support Operations with demonstrated leadership responsibility
- Hands-on expertise with Intercom or a comparable helpdesk platform (e.g., Zendesk, Salesforce Service Cloud), including workflows, reporting, automation, and AI-driven capabilities
- Proven ability to operate strategically while executing with attention to detail
- Strong analytical, communication, and stakeholder management skills
- Experience in SaaS or high-growth technology environments
Tech Stack
- Cloud
Benefits
- Comprehensive medical, dental, and vision insurance
- 401K match program
- Unlimited PTO policy and paid holidays
- Remote friendly culture with flexible work options
- Career development and advanced education support
- WFH and internet stipends