About this role
Role Overview
- Support program operations by answering incoming community calls and providing program eligibility information
- Record information obtained from all interactions into electronic documentation
- Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information
- Maintain member's right to privacy and protect SCAN operations by keeping information confidential
- Inform the community and potential clients about IAH services utilizing approved presentation materials
- Establish, develop and cultivate relationships in the communities IAH serves
- Educate and communicate to external audiences about IAH
Requirements
- Associate's Degree or equivalent experience
- 0-3 years of related experience
- BILINGUAL
- Must be bilingual in English/Spanish (Test will be administered to assess proficiency)
- Performs work under direct supervision
- Handles basic issues and problems, and refers more complex issues to higher-level staff
- Possesses beginning to working knowledge of subject matter
Benefits
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!