The Seasonal Ground Operations Crew loads and unloads customer bags
Operates ground service equipment which includes operation of motor vehicles
Coordinates the servicing of arriving and departing aircraft
Helps prepare aircraft cabin for departure
Assists with ramp service duties including waste disposal and re-servicing of aircraft
Works, due to operational needs, on a temporary basis (maximum 1,000 hours per year)
Assists customers when needed, and complies with any ad-hoc requests as needed
Operates external aircraft equipment
Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Helps prepare cabin for customer boarding and departure
Assist customers with special needs
Guides aircraft to and from aircraft parking locations
Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail, small packages and human remains
Ensure and maintain a safe environment and operation
Other duties as assigned
Requirements
High School Diploma or General Education Development (GED) Diploma
Must be at least 18 years old
One (1) year of customer service, volunteer or sales experience
Complete fluency in written and spoken English
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI
or statistically-based scoring.
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Able to follow safety guidelines
Able to perform under pressure and within fixed time constraints
Able to work in all types of weather conditions
Able to make occasional trips to other locations for training or temporary assignment
Must be able to give and receive verbal communication
Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
Maintaining a positive, good-natured attitude is essential
Able to lift, push, and pull objects up to up to fifty (50) pounds frequently, and one hundred (100) pounds occasionally
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety