Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing
Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team
Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience
Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations
Maintain proper system access for user roles ensuring compliance with the segregation of duties
Responsible for the change management and release process of Zuora Billing
Maintain up-to-date knowledge of system functionality, customization, and integration

3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments
Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
Experience working in Zuora Billing administration: User access, HTML/PDF templates, ZOQL, Zuora API, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports
Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system
Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
Experience working in Zuora sandbox, including deployment across multiple environments
Ability to work independently with minimal guidance as well as collaboratively with cross-functional teams

Zuora Administrator

Key skills