Program Manager, Retail Communications

Role Overview

• Lead the design and implementation of clear, engaging internal communications across North American Retail stores
• Act as a central point of contact for cross-functional partners
• Thrive in a fast-paced and dynamic environment, meeting time-sensitive deadlines
• Continuously seek innovative solutions to enhance employee engagement
• Empower teams and deliver digestible, clear content
• Engage stores through compelling storytelling and strong visuals
• Measure and report on the effectiveness of communication strategies
• Facilitate cross-functional collaboration to ensure alignment with business functions and initiatives

Requirements

• You have a bachelor’s degree in a related field
• You have 5+ years’ experience in a communication related role
• You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an asset)
• You have experience in developing, creating, reviewing and releasing communications to large, varying audiences
• You have experience working with translation services, contractors or copywriters
• You have experience working in a vertical retail business model
• You have experience with intranet solutions and employee engagement tools
• You have a background in design, photography, and creative graphic solutions
• You have experience working with Smartsheet and/or other project management tools
• You are proactive in identifying the root cause of issues and developing solutions
• You demonstrate the ability to multi-task and work under pressure, operating under tight time constraints with a strong sense of urgency
• You have excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and cross functional relationship management
• You communicate with honesty and kindness, and you create space for others to do the same
• You embrace feedback and direction from your peers, managers and leaders
• You foster connection by putting people first and building trusting relationships
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Tech Stack

• Cloud

Benefits

• Competitive bonus program
• Health insurance
• Professional development opportunities