Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes. Onboard, train, and enable new BHE customers to ensure a smooth start.
Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. Drive effective communications with customers and internal teams.
Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition.
Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.
Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.
Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.

Experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities.
Experience with BloodHound Community Edition or BloodHound Enterprise
Ability to maintain an account book of business
Basic understanding of scripting languages such as PowerShell or Python
Experience utilizing REST APIs to solve business problems
Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques
Ability to successfully complete a criminal background investigation
Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas
Travel: up to 15% within region

Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
Flexible time off policy
13 paid holidays annually
401(k) with up to 4% company match
Stock Options & bonuses
Remote work: $1,500 new hire allowance to set up home office
$500 annual home office allowance after first year
$150 monthly cell phone and internet reimbursement
$5,000 annual professional development allowance
$5,250 towards continuing education or student loan repayment
$1,200 annual budget for lifestyle, wellness, pet insurance and more
A one-time $10,000 benefit towards family planning
In person and virtual employee events throughout the year
And of course, company swag!

Senior Technical Account Manager

Key skills