Serve as overall and on-going engagement manager of assigned clients ensuring the on-going delivery of Aclara’s full suite of products across all verticals are in accordance with contractual delivery and performance service levels
Thoroughly understand delivery and performance contracts and provide representation internally and to the customer
Author, monitor and/or review performance reports that indicate client success regularly communicated to customers in both written and verbal correspondence to share metrics and next steps
Reaching into client contacts and roles beyond immediate POC, allowing for next-generation consulting and planning of business opportunities.
Drive said client discussions into defined pitch strategies by working with the Sales, Solution Architecture and Product Management teams on prospective opportunities
Track, assess and communicate client goals, business plans, issues, key milestones, timelines, action items, metrics and budgets regularly as prescribed for internal reviews and assessments
Proactively identify client performance issues and manage escalations across respective departments including Support, Sales/Orders, Product Management, Professional Services, Field Engineering, Training and Software
Identify, manage, and deliver any project scope changes
Stay current with Aclara and Hubbell hardware and software releases, product functionalities, and roadmaps

Bachelor’s degree in Engineering, Computer Science, Business or in liue of, an Associates degree with at least 10 years of industry experience
7+ years of directly relevant experience as a Project Manager responsible for the implementation of complex software or hardware applications
Basic knowledge (working experience a plus) with utility system operations and planning
Working knowledge of Gas/Water/Electric distribution models, environments and operations
Able to establish a natural rapport with Utility personnel at various levels within the Utility’s organization
Demonstrated experience with client-facing activities: sales calls, business development, requirements gathering, project planning, risk assessment and mitigation, and progress meetings
Demonstrated track record of developing senior level client relationships
Ability to successfully provide direction and leadership to others as a project lead and/or a technical specialist
Demonstrated leadership skills, communication, analytical and problem solving skills, short-term and long-term planning skills
Demonstrated verbal, written, presentation skills, negotiation and strong analytical skills
Basic understanding of hardware/software R&D cycle
Willing and able to travel to customer sites or Aclara offices up to 40% of the time

Solution Performance Manager

Key skills