Engaging with fee earners and business services to understand how technology fits into the commercial and business context of their work, collaborating with the Director of Technology to suggest improvements in technology use and implementation
Implementing global technology policies, procedures, and standards locally, and customizing complex applications through active consultation with users to meet local needs
Ensuring full compliance with security, risk management, and disaster recovery policies, including data backup and personal data protection
Managing the local delivery of end-user training and consulting to meet global standards and local requirements
Overseeing the Service Desk operations, resolving advanced hardware, software, and network issues, and liaising with technical support from manufacturers when necessary
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

A bachelor's degree or equivalent
A bachelor's degree in Computer Science, Business Information Systems, or related field, preferably
A minimum of six (6) years’ experience in technology systems and service delivery management, ideally in an ITIL-based environment
A minimum of four (4) years’ experience in a supervisory or managerial role

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff

Technology Manager

Key skills