Execute end-to-end production for Academy Labs regional events, INBOUND sessions, and GROW experiences in partnership with the Lead Producer.
Own the customer experience by serving as the primary point of contact for attendees, managing all attendee communications, registration support, and proactive support for accessibility, dietary, or logistical needs.
Build and maintain operational templates, playbooks, and checklists to ensure process consistency and scalability across a high-volume event calendar.
Coordinate venue layouts, floorplans, and supplier logistics, including power, internet testing, load-in schedules, and equipment shipping.
Support site searches and venue selection by coordinating availability checks, gathering quotes, reviewing layouts and technical specs.
Support management of production vendors (A/V, F&B, print graphics, furniture rentals) to ensure timely, high-quality delivery.
Administer registration systems and ensure accurate attendee data.
Prepare and test all presentation content, simulate sessions, and provide on-site tech support and troubleshooting.
Oversee creative and branding execution, including signage, SWAG, and digital display coordination.
Track budgets and financials, including PO creation, contracts, and invoices reconciliation.
Manage on-site operations: registration, check-in, customer support, and overall attendee experience.
Collect and analyze post-event feedback to identify operational improvements and efficiency gains.

3–5 years of hands-on experience in event production.
Strong organizational skills and exceptional attention to detail with ability to manage multiple events simultaneously.
Demonstrated excellence in customer service or attendee management at live events.
Proven experience coordinating vendors and managing event logistics end-to-end.
Familiarity with event registration platforms, CRM systems, and project management tools (ex: Asana).
Excellent communication and interpersonal skills with a customer-first mindset.
Creative problem-solving and calmness under pressure.
Flexibility to travel (~40%) across NAM, EMEA, and APAC (May–July peak) and work non-standard hours during event season.

Producer

Key skills