Key skills
CAIProject ManagementCommunicationCollaborationCustomer SuccessSales
About this role
Role Overview
- own and manage key elements of the customer reference program
- partner closely with Customer Success, Sales, and Customer Experience teams
- innovate and manage an enticing advocacy program
- harness the power of the customer network to fulfill diverse advocacy needs
- help cultivate a vibrant community of advocates
- collaborate closely with cross-functional teams
- empower customers to become champions of the brand
- drive forward-thinking initiatives
- track, measure, and report program performance
- project management overseeing daily progress across multiple stakeholders
Requirements
- 3-5 years of experience
- exceptional communication skills
- experience working directly with C-Suite executives
- strong understanding or eagerness to learn platform business strategy
- passion for customer experience
- demonstrated ability to design, launch, and scale advocacy or influencer programs
- direct involvement with customer advisory boards and NPS programs is a plus
- learn it all attitude and spirit of collaboration
- background in sales or customer experience is a plus
- experience leveraging AI or cutting-edge technologies
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits