Key skills
CAILeadershipProject ManagementCommunicationCustomer SuccessSales
About this role
Role Overview
- Own and manage key elements of customer reference program
- Partner closely with Customer Success, Sales, and Customer Experience teams
- Innovate and manage an enticing advocacy program
- Harness customer network for diverse advocacy needs
- Cultivate a vibrant community of advocates
- Collaborate with cross-functional teams to align advocacy efforts
- Empower customers to become true champions of our brand
- Drive forward-thinking initiatives that push advocacy boundaries
- Track, measure, and report program performance
- Project management overseeing daily progress across multiple stakeholders
Requirements
- 3-5 years of experience
- Proven track record of connecting with individuals and fostering meaningful relationships
- Exceptional communication skills
- Experience working directly with C-Suite executives is a must
- Passion for customer experience
- Strong understanding or eagerness to learn platform business strategy, sales, and market trends for agentic AI driving business automation is a plus
- Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
- Experience working with executive leadership and senior stakeholders
- Direct involvement with customer advisory boards and NPS programs is a plus
- A “learn it all” attitude is a must
- Background in sales or customer experience is a plus
- Experience leveraging AI or technologies to streamline customer advocacy processes for increased efficiency and impact
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits