Customer Advocacy Manager

Role Overview

• Own and manage key elements of the customer reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy.
• Partner closely with Customer Success, Sales, and Customer Experience teams to identify advocates, uncover impactful stories, and integrate advocacy into the customer journey.
• Innovate and manage an enticing advocacy program that captivates customers, offering creative incentives and recognition badges for active participation and contributions.
• Harness the power of our customer network to fulfill diverse advocacy needs—from securing speaking opportunities to curating compelling case studies and driving positive reviews on platforms such as G2, TrustRadius, and Capterra.
• Help cultivate a vibrant community of advocates, fostering meaningful connections and inspiring authentic storytelling that amplifies our brand’s impact and influence.
• Collaborate closely with cross-functional teams (PR, IR, Events, and Paid Media) to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results.
• Empower customers to become true champions of our brand, providing tools, support, and recognition to help them thrive in their advocacy roles and create lasting impact.
• Drive forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new strategies and technologies to elevate customer voices and enhance their journey with our company.
• Track, measure, and report program performance, including reference activity, content utilization, and impact on pipeline and revenue, to continuously optimize advocacy efforts.
• Project management overseeing daily progress across multiple stakeholders for multiple customer and partner advocacy projects that will be in flight at once.

Requirements

• 3-5 years of experience
• Exceptional communication skills
• Experience working directly with C-Suite executives
• Strong understanding or eagerness to learn platform business strategy, sales, and market trends for agentic AI driving business automation across various industries and geographies
• Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
• Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences
• Direct involvement with customer advisory boards and NPS programs is a plus
• A “learn it all” attitude and spirit of collaboration is a must
• Background in sales or customer experience is a plus
• Experience leveraging AI or cutting-edge technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact

Benefits

• medical, dental and vision plan
• family planning benefits
• health savings account
• flexible spending account
• transportation savings account
• 401(k) retirement savings plan with company match
• life, accident and disability coverage
• business travel accident insurance
• employee assistance programs
• disability insurance
• other well-being benefits