Key skills
CAILeadershipProject ManagementCommunicationCollaborationCustomer SuccessSales
About this role
Role Overview
- Own and manage key elements of the customer reference program
- Partner closely with Customer Success, Sales, and Customer Experience teams
- Innovate and manage an enticing advocacy program
- Harness the power of customer network for diverse advocacy needs
- Cultivate a vibrant community of advocates
- Collaborate closely with cross-functional teams to align advocacy efforts
- Empower customers to become true champions of the brand
- Drive forward-thinking initiatives to enhance customer journey
- Track, measure, and report program performance
- Project management overseeing daily progress of multiple advocacy projects
Requirements
- 3-5 years of experience
- Proven track record of connecting with individuals and fostering meaningful relationships
- Exceptional communication skills
- Experience working directly with C-Suite executives
- Passion for customer experience
- Strong understanding or eagerness to learn platform business strategy, sales, and market trends for agentic AI
- Demonstrated ability to design, launch, and scale advocacy or influencer programs
- Experience working with executive leadership and senior stakeholders
- Direct involvement with customer advisory boards and NPS programs is a plus
- A “learn it all” attitude and spirit of collaboration
- Background in sales or customer experience is a plus
- Experience leveraging AI or cutting-edge technologies to streamline customer advocacy processes
Benefits
- Medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits