About this role

Provide phone/email/chat-based customer support to our growing customer base
Document case activities and interactions with clear and concise information
Strive to resolve customer issues based on SLAs
Maintain excellent customer satisfaction through means of professional, proactive and personal service
Work closely with our researchers and development teams to determine root cause and possible solutions
Contribute to our knowledge base by creating solution articles, how-to guides and videos

Cloud experience (GCP, Azure, AWS, K8)
Bachelor degree in a technical field
Minimum two years experience in customer support or a customer-facing technical role
Strong network and security knowledge
Training delivery experience an advantage

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Flexible Work Shifts Required (including weekends and holidays)
Paid Company Holidays
Paid Sick Time
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

Senior Technical Support Engineer

Key skills