Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability
Train and educate customers on BioIntelliSense product offerings and value proposition
Provide ongoing support and post-implementation improvement and optimization
Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs
Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

Bachelor's degree in a clinical or health-related field (e.g., Nursing, Health Sciences, Respiratory Therapy) and a current clinical credential/licensure (e.g., RN, RT/RRT)
10+ years of professional work experience in a healthcare clinical or hospital setting
3+ years of professional work in a clinical consulting role with a healthcare company is preferred
Some remote patient monitoring or telehealth experience preferred
Demonstrated strong organization, time management and project management skills
Understanding of HIPAA requirements and compliance
Strong communication and relationship management skills, in both pre-sales and post-sales environments
Demonstrated ability to effectively communicate with customer, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process
Proficient in Excel, Word and PowerPoint and ability to independently produce documents
Ability to manage and complete programs in a timely manner

Clinical Solutions Manager

Key skills