HR Shared Services Specialist

Role Overview

• Responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace.
• Provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees.
• Provide services via phone, chat and case management tools
• Encompass some corporate HR responsibilities and liaise closely with the corporate HR functions.
• Support the operational/administrative process for all personnel actions for employees, temps and interns.
• Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.
• Provide and analyze data for reporting purposes.
• Assist with annual HR cycles including performance review and open enrollment.
• Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.
• Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.
• Process and promote Airbus Employee Awards.
• Coordinate HR information to ensure 100% integrity of data entered into various HR systems including Workday, ServiceNow and e-Verify.
• Manage processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed.
• Perform termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments.
• Verify candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items.
• Facilitate I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations.
• Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.
• Support the positive culture and employee experience at Airbus.
• Support employee engagement, Employee Resource Group, and recognition activities, including service awards.
• Coordinate employment offer activities.
• Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.
• Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.
• Field employee questions on the leave process.

Requirements

• Bachelors' degree in Human Resources Management or equivalent experience
• 3 years demonstrated practical experience in the field of Human Resources
• Experience dealing with complex conflict situations
• Experience working with IT systems and data
• Experience managing multiple employee requests simultaneously
• Experience working with employees via different communication streams such as chat, in person and phone
• Preferred Experience with Workday
• Preferred Experience with case management, ServiceNow
• Preferred Experience working in an international/global environment
• Preferred Experience working in Human Resources within the aerospace industry
• Preferred Experience working with other employee records systems such as Dayforce and e-verify
• Preferred Licensure/Certifications SHRM-CP or PHR certification
• Travel Up to 20 % Domestic travel
• Citizenship Authorized to Work in the US

Tech Stack

• ServiceNow

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes
• Retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.