Key skills
Communication
About this role
Role Overview
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support
- Guide patients/healthcare providers through basic issue resolution procedures
- Collaborate with colleagues and management to share insights
- Track patient/healthcare provider interactions for first-call resolution
- Communicate technical information clearly and professionally to non-technical users
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is not required but is considered a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities