Inside Sales Associate – Extended Hours

Role Overview

• Manage Your Pipeline
• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device
• Track patient progress in the pipeline funnel and actively document actions taken or needed
• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact
• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders
• Engage Your Customers
• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons
• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives
• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions
• Collaborate for Impact
• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled
• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams
• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues
• Contribute to Improvements
• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations
• Drive internal initiatives as identified and assigned by leadership

Requirements

• Associate degree
• 0-1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer products)
• Knowledge and understanding of the managed care industry
• Experience with Salesforce or other CRM system
• Knowledge of insulin pumps and continuous glucose monitors

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs