Threat Strategy Manager

Role Overview

• Work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions
• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Requirements

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Managed security or consultancy experience is required
• Knowledge of data communication concepts and technologies, specifically email and networking
• Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
• Ability to effectively work in a team environment as well as independently
• Must be proactive and have outstanding verbal and written communication skills
• Relevant experience with Proofpoint products and understand threat protection
• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
• Proactive, self-starter driven by setting and achieving goals
• Background in security, especially around threat actor tactics, techniques, and procedures.

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities