Threat Strategy Manager – Threat Intelligence

Role Overview

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns
• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
• Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization
• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

Requirements

• 5+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Managed security or consultancy experience is required
• Knowledge of data communication concepts and technologies, specifically email and networking
• Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
• Ability to effectively work in a team environment as well as independently
• Must be proactive and have outstanding verbal and written communication skills
• The successful candidate will have relevant experience with Proofpoint products and understand threat protection
• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
• Proactive, self-starter driven by setting and achieving goals

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities