Account Manager – Device Solutions

Role Overview

• Primary function would be to focus on lead generation and prospect follow-up.
• Assist territory managers with current account administrative tasks
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities.
• Maintaining CRM accuracy and sales reporting
• Provide product information and basic quoting with the direction of the field sales team
• Strong communication and relationship building skills
• Organization and detail oriented
• Ability to create and utilize e-marketing and e-commerce to expand territory growth.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Accurately process customer transactions such as orders, quotes or returns.
• Provide inventory information on the availability of in-stock items.
• Proactively recommend items needed by customers to increase customer satisfaction and improve profitability.
• Educate customers about terminology, features and benefits or products to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the sales team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Present a professional image always to customers and vendors.
• Perform other duties as assigned

Requirements

• Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products for word processing, spreadsheets, and PowerPoint.
• Other Skills Required: Must have strong communication and customer service skills.
• Must be professional, organized and detail oriented.
• Must be able to multi-task.
• Travel Requirements: Must be able to travel with overnights

Benefits

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus