Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
Helps patients understand their insurance options and make informed employment and insurance decisions
Alleviates stress that dialysis patients experience in navigating complicated insurance options and employment decisions
Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company
Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns
Builds and maintains relationships with field partners to ensure seamless patient support
Provides monthly reporting and analysis on key metrics related to patient education and advocacy

High School Diploma or equivalent required
Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred
Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
PowerPoint preferred
Bilingual/Spanish Speaking required

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Centralized Insurance Counselor II, ROPS

Key skills