Responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway
Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
Foster an engaging work culture of learning, development, and recognition
Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
Monitor and enforce cash handling policies and procedures
Ensure compliance with company policies & procedures along with local, state, & federal laws
Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance

High school diploma or general education development (GED) equivalent
2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
Ability to operate in and lead a team in a fast-paced environment
Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
Uses judgment and discretion to resolve less routine questions and problems
Proven ability to drive profitable growth while improving customer and associate satisfaction
Proficient computer skills
ServSafe Certification

General Manager – QSR

Key skills