Process alarm signals quickly, accurately and professionally while managing stressful situations.
Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
Accurately document all responses for the alarm on the computer.
Learn and use new software to complete multiple tasks.
Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
Must be 18 years of age or older with a high school diploma or GED
Must be available to work a Graves/Night shift
Prior customer service experience preferred
Ability to type a minimum of 40 wpm
Must be able to pass a 2 week fully-paid training class
Must be able to pass a pre-employment drug test and background check.