About this role
Role Overview
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
- Must be 18 years of age or older with a high school diploma or GED
- Must be available to work a Graves/Night shift
- Prior customer service experience preferred
- Ability to type a minimum of 40 wpm
- Must be able to pass a 2 week fully-paid training class
- Must be able to pass a pre-employment drug test and background check.
Benefits
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance
- 401k match for all employees
- Company parties
- Professional development
- Weekly pay days