Telecommunications Operator

Role Overview

• Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner.
• Greets/visitors on the phone and in person in a professional, prompt and courteous manner.
• Dispatches calls in a professional, prompt, accurate and courteous manner.
• Refers to department on-call lists to provide accurate information upon request.
• Answers and dispatches all emergency calls promptly and accurately in one ring or less in a calm manner.
• Responds to Fire Department and 800 MHz radio.
• Utilizes walkie-talkies as specified in accounts.
• Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts.
• Maintains emphasis on excellent customer service.
• Distributes A/V equipment as requested and assures the employee signs in/out.
• Provides pager management assistance on all shifts.

Requirements

• A High School diploma or equivalent is required.
• AMION on-call scheduling, customer service and answering service knowledge is a plus.
• Exceptional interpersonal skills with the ability to display patience.
• Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.
• Ability to resolve potentially stressful callers interactions.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Excellent data entry, proofreading, spelling and typing skills.

Benefits

• Must demonstrate the ability to work well under pressure
• Computer skills are required.
• Reliable, well-groomed and a team-player.
• Ability to work in a fast-paced environment.