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Telecommunications Operator at Care New England | JobVerse
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Telecommunications Operator
Care New England
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Telecommunications Operator
United States
Part Time
1 week ago
H1B Sponsor
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Key skills
Communication
About this role
Role Overview
Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner.
Greets/visitors on the phone and in person in a professional, prompt and courteous manner.
Dispatches calls in a professional, prompt, accurate and courteous manner.
Refers to department on-call lists to provide accurate information upon request.
Answers and dispatches all emergency calls promptly and accurately in one ring or less in a calm manner.
Responds to Fire Department and 800 MHz radio.
Utilizes walkie-talkies as specified in accounts.
Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts.
Maintains emphasis on excellent customer service.
Distributes A/V equipment as requested and assures the employee signs in/out.
Provides pager management assistance on all shifts.
Requirements
A High School diploma or equivalent is required.
AMION on-call scheduling, customer service and answering service knowledge is a plus.
Exceptional interpersonal skills with the ability to display patience.
Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.
Ability to resolve potentially stressful callers interactions.
Demonstrated excellence in the continuous handling of meticulous detail.
Excellent data entry, proofreading, spelling and typing skills.
Benefits
Must demonstrate the ability to work well under pressure
Computer skills are required.
Reliable, well-groomed and a team-player.
Ability to work in a fast-paced environment.
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