Key skills
LeadershipCommunication
About this role
Role Overview
- Develop and execute comprehensive communication strategy across the entire member journey.
- Transform member engagement into a cohesive, personalized experience.
- Increase member loyalty, reduce churn, and maximize lifetime value through targeted messaging.
- Drive member communication ecosystem from strategy to performance analysis in partnership with key stakeholders.
Requirements
- 3-5+ years of experience in lifecycle, retention, or email marketing.
- Proven experience with marketing automation platforms (e.g., Braze, Iterable, Hubspot, etc.)
- Hands-on experience building and managing complex, multi-channel customer journeys.
- A dedicated workspace.
- A reliable internet connection with the fastest speed possible in your area.
- Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Benefits
- Health insurance
- Flexible work hours
- Paid time off
- Professional development opportunities