Mechanical Claims Adjuster

Role Overview

• Compile, review, and provide moderately complex to complex mechanical damage estimates, and manage the settlement process
• Research reasonable part costs and labor rates in the local market
• Accurately document notes and the repair decision-making process
• Adjudicate claims promptly and efficiently, with minimal supervision, using prior mechanical experience to determine coverage per contract terms
• Prepare repair estimates through discussions with dealerships or independent repair facilities
• Complete additional tasks as directed by management
• Communicate with customers, dealerships, and independent repair facilities in a call center environment
• Contact customers, agreement holders, inspectors, vendors, and others to secure necessary information as needed
• Confirm facts and determine if further follow-up is required

Requirements

• High School Diploma or GED required
• ASE Certifications are a plus
• Minimum 5 years of experience in automotive dealerships or independent repair facilities
• Proficiency with Alldata and/or Mitchell ProDemand software
• Intermediate skills in Microsoft Word and Excel
• Intermediate negotiation and conflict resolution skills
• Strong written and verbal communication skills
• Ability to learn new computer programs and departmental processes

Benefits

• High-speed internet is required. Satellite internet providers are not acceptable