About this role

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.
Regarded as subject matter expert within department.
Manages a wide range of difficult calls and situations.
Gathers collections data for data reporting to management.
Prepares, analyzes, and presents metrics/updates to management.

High School diploma or equivalent
Some college preferred
Typically requires 5+ years of directly related experience
Demonstrated leadership experience
Excellent knowledge of billing procedures, collections techniques, and accounts receivable
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
Knowledge of mainframe system Oracle or other operating systems

Lead Collections Specialist

Key skills