Conducts quality control visits to ensure our customer’s needs are met.
Acts as the primary point of contact and a functional bridge between vendors and the customer.
Communicates company initiatives, procedures, and direction to the vendor in a timely manner.
Ensures that the vendors have a clear understanding of the customer requirements and expectations.
Ensures work standards are in accordance with customer requirements.
Manages chemical and equipment inventory.
Responsible for hiring, training, negotiating and developing vendor partners.
Prioritizes work responsibilities so as to give appropriate attention to all work areas in the assigned geographical area.
Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
Responds quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
Manages the scheduling of services based on customer requirements, within specified periods.
Manages special project work as requested.
Other tasks, as assigned.

Must have a reliable vehicle with car insurance and a valid U.S. Driver's license.
Must be self-motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
Ability to maintain high-quality interpersonal relationships.
Must be able to negotiate and collaborate with vendors at many different levels.
Some experience with and knowledge of cleaning processes and equipment.
Great verbal and written communication skills.
Excellent customer relationship skills.
Familiarity with the hiring process.
Professional demeanor and behavior.
Must be willing to work weekends and be flexible with their schedule.
Must be accessible to our customers, after hours, weekends, holidays and in emergency situations.
Dependable, reliable and punctual.
Ability to work independently, with minimal supervision.
General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.).

Janitorial Area Manager

Key skills