Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Provide excellent client service on inbound and outbound phone calls
- Review documentation from other departments to ensure policies and procedures have been followed
- Maintenance accounts as necessary for deceased clients, fraud, etc.
- Reconcile GLs, research outages, and correct errors
- Review and work various daily, weekly, monthly, quarterly, and annual reports
- Process wires, scan documents, and process Unposted Items
- Perform other job related duties and special projects as requested
- Regular and consistent attendance and punctuality is an essential function of the job.
Requirements
- Minimum 2 years of banking experience
- Minimum 2 years of customer service experience
- Outstanding listening and communication skills, both written and verbal
- Proficient in Microsoft Word, PowerPoint and Excel, and knowledge of, or the ability to quickly learn banking software applications
- Organized and detail oriented with a high degree of accuracy
- Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
- Critical thinking and reasoning skills
- Must demonstrate a business professional image and demeanor
- Must work well individually and with a team while maintaining a positive attitude
- Work well under stress and deadline while managing multiple tasks
- Must be flexible and able to work additional hours when crucial to the department
- Self-starter with an excellent work ethic.
Benefits
- Hometown service, statewide strength.
- BancFirst is committed to investing in the future of Oklahoma communities.
- BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services.