Handle inbound and outbound leads from existing clients to help them secure a purchase mortgage
Qualify borrowers for purchase loans using automated underwriting systems (DU/LP)
Provide mortgage options in a single call, assisting clients in choosing the best loan for their needs
Engage and collaborate with real estate agents (both network and non-network), including conducting welcome calls and proactive outreach to build and maintain strong referral relationships.
Gather necessary documentation and submit completed mortgage applications for processing
Set clear expectations with clients from the start of the transaction and provide ongoing communication throughout
Ensure compliance with all regulatory mortgage guidelines and company policies
Collaborate with internal operations to maintain clean files and ensure smooth loan closings
Enter and manage transactions in PHH Mortgage's lead management system
Provide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan process
Balance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standards
Attend training, sales meetings, and other company events as required
Stay current with mortgage industry trends and complete required internal training

High School Diploma, GED, or military experience equivalent
Minimum of 1 year of Encompass experience required
Preferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales role
Ability to obtain required licensing and continuing education in multiple states (company-sponsored)
Maintain all necessary federal and state licensing annually (including background and credit checks)
Strong customer service skills, with the ability to address client concerns effectively
Professional communication skills
Proficient in Microsoft Office, particularly Word, Excel, and Outlook
Must be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)

Loan Officer – Purchase, Direct Lending Sales

Key skills