Lead VIP operations across the portfolio, managing lifecycle engagement, outreach, and relationship development for high-value players.
Serve as an advocate for VIP players, ensuring their needs, expectations, and experience are represented across studios, Customer Support, and central teams.
Drive retention and re-engagement by identifying behavior patterns, lifecycle triggers, and opportunities to strengthen long-term loyalty.
Partner with studios to align VIP program design, LiveOps integration, and recognition efforts that reinforce player value.
Collaborate with Customer Support to maintain elevated service standards, priority queues, and concierge-level support for VIPs.
Influence measurable revenue growth through improved retention, targeted outreach, and value-based engagement strategies.
Work closely with the DTC team to ensure DTC features and loyalty systems reflect VIP needs and deliver a consistent, high-value experience.
Monitor and report VIP KPIs, including retention, revenue, satisfaction, and engagement.

5+ years of experience managing VIP, high-value customer, or lifecycle programs for consumer-facing products.
Strong understanding of retention, loyalty, and value-based engagement for high-spend players.
Experience operating high-touch or concierge-level programs in partnership with Customer Support and LiveOps teams.
Familiarity with DTC, loyalty, or alternative payment ecosystems and their impact on player value.
Analytical mindset with the ability to define and track VIP KPIs tied to retention, engagement, and revenue.
Strong cross-functional communication skills and comfort operating in a multi-studio environment.

Time Off: Flexible Discretionary Time Off policy in addition to bank holidays to relax and refresh throughout the year.
Remote-First Working: If you are located in Dallas, you’re welcome to work in the PeopleFun office, however, there’s no expectation to.
Financial: Generous 401k match, discretionary bonuses, and competitive salaries.
Health & Wellness: Comprehensive Medical, Dental, and Vision coverage.
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
Family-Friendly Culture: A generous parental leave policy and a supportive, family-friendly culture.
Regular company events: Yearly on-site events that celebrate our achievements and our team spirit.

VIP Manager

Key skills