lead the review of current processes and metrics that support operational effectiveness
identify constraints or opportunities that inhibit or can accelerate the business and technology strategy
develop options or approaches to improve business outcomes
ensure consistent execution and completion of operational activities supporting Hardware Asset Management, Software Asset Management, and Configuration Management teams
serve as the primary operational owner for recurring control execution, defect identification, and remediation coordination
manage and track operational findings, remediation status, and evidence to ensure timely resolution and audit-ready outcomes
validate accuracy and completeness of asset and CI data within ServiceNow

7+ years of related experience
Bachelor's degree in related field required
Intermediate knowledge of general Financial Services or Banking is preferred
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced in process and data analysis within a specific domain or functional area utilizing demonstrated critical thinking skills
Advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain
Advanced speaking and writing communication skills
Occasional travel required

Staff IT Analyst III – Asset & Config Ops

Key skills