Supporting business areas within Client Operations and the wider CIB servicing network.
Ensuring systems, applications and processes enable effective, customer‑focused change.
Working across a varied portfolio of activity, focused on Traditional Trade.
Building strong relationships and simplifying complex information to support decision‑making.
Supporting the implementation of new systems and applications.
Managing relationships with 3rd‑party vendors where required.
Participating in Business Incident Management with RCA contribution.
Acting as an SME across multiple concurrent projects, providing project support.
Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes.

Deep technical knowledge of Trade Innovation Plus as an operating system.
Strong knowledge of Traditional Trade products.
Solid understanding of system architecture, including how data moves upstream and downstream for reporting.
Knowledge of data management principles and associated treatment requirements.
Experience implementing new systems or applications, including UAM Testing and writing test scripts.
Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd-party vendors.
Business Incident Management experience, including contributing to root cause analysis (RCA).

Associate Director – Business Operations and Strategy

Key skills