Lead strategic initiatives across the Credit and Fraud lifecycle, acting as project manager to successfully launch new products, onboard clients, and drive initiatives while minimizing risk exposure and escalations
Gather, analyze, and document comprehensive business requirements to ensure clarity and alignment
Oversee and coordinate testing efforts, ensuring all project deliverables meet requirements, uphold high-quality standards, and comply with documentation protocols
Collaborate with cross-functional teams to manage new client integrations, conversions, merchant terminations, support rebranding efforts, and facilitate client deconversions seamlessly
Drive portfolio growth and enhance client satisfaction by balancing risk management, portfolio soundness, and the deployment of new products and clients through a collaborative cross-functional approach
Champion innovative strategies for product deployment, driving continuous improvement and business innovation
Provide effective and credible challenges to critical business decisions and processes to ensure sound outcomes
Perform additional duties and lead special projects as assigned

Bachelor’s degree with 5+ years in Project Management OR 9+ years in Project Management without a bachelor’s degree
At least 3 years of project management experience
Minimum 3 years experience working with Fiserv systems
1+ year of cross-functional leadership experience
Ability and flexibility to travel for business as required

AVP, Strategic Credit Initiatives

Key skills