Operations Analyst – Payment and Deposit Support

Role Overview

• Providing operational support of operational systems and additional areas of support, as assigned.
• Performing business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to our internal/external partners and clients.
• Assisting in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.);
• Assisting in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Working with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement.
• Supporting all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Supporting projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Coordinating small projects and initiatives; providing subject matter expertise, business analysis and support for small projects.
• Creating test scripts, identifying all requirements and plan testing to validate application effectiveness.
• Managing team Access Control Requests.
• Conducting Audits on Access Control and Control Procedures.
• Creating, editing, and catalog procedures and training documents.
• Completing testing and associated data analysis.
• Building relationships and communicate effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
• Working on projects and tasks as assigned by leadership.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization. Intermediate or high ability.
• Client centric mindset.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Good decision making and analytical skills.
• Excellent written and verbal communication skills.
• Attention to detail in documenting and implementing requirements, procedures, and various business documents.
• Strong aptitude to technology-based tools and databases (i.e., Excel, Access).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

Tech Stack

• Distributed Systems

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities