Technical Services Delivery Manager – Platform Services

Role Overview

• Lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization.
• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
• Oversee others who perform programming and debugging activities.
• Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
• Provide technical consultation on extremely challenging or unusual situations.
• Lead large, complex projects related to improving processes or support capabilities.
• Engage and manage external vendors.
• Interpret internal/external business challenges and recommend best practices.
• Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentor less experienced teammates to build technical expertise.
• May have people management responsibilities.

Requirements

• Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.
• 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations (preferred).
• Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP, CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD, IaC & automation: Terraform, Ansible, ServiceNow workflows, Container platforms: Kubernetes, OpenShift, Security & observability: Vault, Prometheus, OpenTelemetry, Splunk.
• Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
• Exceptional skills in written communication, stakeholder influence, and risk management.
• Hands-on experience with tools like Jira, Rally, Confluence.
• Exposure to internal developer portals and platform product management.
• Background in software engineering, platform operations, or systems architecture.
• Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
• Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
• SAFe Agile or PMP certification (or equivalent delivery methodology expertise).

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Jenkins
• Kubernetes
• OpenShift
• PMP
• Prometheus
• ServiceNow
• Splunk
• Terraform
• Vault

Benefits

• Medical, dental, vision, life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• Vacation days
• Sick days
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)