Internal Operations Coordinator

Role Overview

• Participate in the design and execution of Internal Operations projects.
• Ensure procedures are effective in supporting ESE objectives and needs.
• Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Maintain case management databases (Salesforce) with timely case notes and service entries.
• Place transitional client workers in ESE positions to meet all contractual obligations.
• Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
• Process transitional client worker applications for all positions and facilitate interviews and onboarding.
• Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.
• Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).
• Place orders for, monitor inventory of, and distribute all necessary supplies and equipment for ESEs, including uniforms.
• Facilitate weekly new hire orientations and trainings for incoming transitional client workers.
• Deliver professional feedback to transitional employees in professional manner.
• Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.

Requirements

• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
• Ability to multi-task and prioritize appropriately yet maintain flexibility.
• Strong interpersonal skills, including the ability to coach/mentor staff and clients.
• Advanced written and verbal communication, organization, and time management skills.
• Thrive in high paced, demanding environment.
• Self-starter with “can do” attitude and takes initiative.
• Maintain confidential information and exercise discretion.
• Willingness to work flexible hours depending on business needs.
• Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
• Previous experience with case management software a plus.