Associate Claims Representative – Liability

Role Overview

• Investigate and resolve insurance claims with a focus on efficiency and accuracy
• Independently manage a caseload, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders
• Leverage analytical, decision-making, and problem-solving skills to determine liability and ensure fair claim resolutions
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions
• Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
• Investigate claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions

Requirements

• Bachelor's degree or equivalent work experience
• Ability to obtain and maintain state specific property and casualty claims licensing as required
• Previous experience working with Auto Liability Claims strongly preferred
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
• Demonstrated experience handling moderately complex claims, or other equivalent experience
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
• Demonstrated experience providing customer-driven solutions, support, or service

Benefits

• Flexibility through a scheduled Hybrid work model
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
• Continue your education and career development through Sentry University (SentryU)
• Tuition Reimbursement program
• Generous Paid-Time Off plan
• Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance
• Parental leave
• Health and Wellness benefits
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program