Virtual Sales Representative

Role Overview

• Supporting field teams in the execution of strategic plans and campaigns
• Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings.
• Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories, including co-pay cards, marketing campaigns, and patient support materials.
• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Adhere to new therapeutic areas and channels of business and adapt to organizational change.
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
• Verify and complete required data entry including details of the target’s responses, notes and any follow
• through actions in accordance with policies and procedures set by the client.
• Maintain call productivity and metrics, which are required by Inizio Engage and the client.
• Manage daily call activity to optimize time and maximize the achievement of sales objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences using proper terminology.
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ year of pharmaceutical or B2B sales experience
• Eye care or long term care experience preferred
• Previous virtual/contact center sales experience required
• Strong technical acumen
• Strong work ethic, ability to build rapport quickly
• Positive attitude, adaptable to new situations
• Is open to and actively solicits feedback on performance and skill development

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2024 & 2025)