Serve as the first point of contact for employee and manager inquiries, providing accurate and timely responses.
Process HR transactions including onboarding, employee data changes, terminations, and benefits updates.
Maintain data integrity within HR systems and ensure compliance with company policies and regulatory requirements.
Collaborate with HR Centers of Excellence, Payroll, and other teams to resolve issues and ensure smooth service delivery.
Generate and review reports to monitor accuracy and identify trends or discrepancies.
Support continuous improvement initiatives by identifying process inefficiencies and recommending solutions.
Assist with HR system updates, testing, and troubleshooting as needs.
Ensure adherence to service-level agreements (SLAs) and performance metrics for HR Shared Services operations.
Manages case escalations as appropriate.
Additional duties as assigned.

Bachelor’s degree in related discipline preferred
0-2 years' experience in HR Shared services or Customer Service
0-2 years' experience in Human Resources.
Workday and ServiceNow experience preferred.
Strong computer skills, including proficiency in Microsoft Office suite of software.
Knowledge of HR processes, policies, and employment regulations.
Proficiency in HRIS systems and Microsoft Office Suite.
Strong organizational skills and attention to detail for accurate data management.
Excellent verbal and written communication skills.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Customer service orientation with a focus on delivering a positive employee experience.
Problem-solving skills and ability to handle confidential information with integrity.

Comprehensive Healthcare Plan
Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance
We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability
We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k)
We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave
In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

HR Service Center Coordinator

Key skills