Senior Human Resources Coordinator – India

Role Overview

• Independently manage and own the end-to-end execution of employee lifecycle events, including global onboarding, offboarding, performance management and benefits administration.
• Act as the Tier 2 support lead for complex HR operational queries, ensuring high-quality service delivery across the organization.
• Proactively apply and reinforce company and regional policies, ensuring all HR initiatives enable company strategy at a functional level.
• Navigate and maintain data integrity across our core platforms: ADP (Workforce Now), Deel, Jira and our HRIS ecosystem.
• Own the digital filing architecture, ensuring compliance and ease of access for the global HR team.
• Utilize SRM to manage HR service requests, track workflows, and ensure SLA compliance.
• Identify manual inefficiencies within established HR processes and recommend/implement automated solutions to enhance speed and accuracy.
• Demonstrate negotiation and influence skills to build alignment with external stakeholders and internal partners.
• Conducting periodic HR compliance audits, leverage deep knowledge of local labor laws to support standardized and legally sound operational processes.
• Utilize HR dashboards and reports to monitor trends, validate data integrity, and identify potential risks.
• Use key HR metrics to propose thoughtful, scalable improvements to workflows that directly impact business outcomes.
• At JumpCloud, we value "Progress over Perfection." You will have the autonomy to identify a "broken" process and the support to fix it using the latest HR tools and automation techniques.

Requirements

• 4+ years in HR Operations or Shared Services, preferably in a high-growth tech environment.
• Ability to manage moderately complex tasks with minimal supervision.
• A natural curiosity for how HR processes connect to the broader organization.
• A proven track record of troubleshooting issues and initiating small-scale projects to streamline workflows.
• Ability to exercise discretion, sound judgment, and diplomacy when communicating with everyone from new hires to Senior Management.
• Demonstrated ability to effectively communicate both verbally and in writing at all levels in the organization including Senior Management.
• Demonstrated ability to exercise discretion, sound judgment, tact and diplomacy in all communications. Analytical and process oriented
• Experience maintaining confidentiality of assignments due to the exposure to sensitive information and contacts
• High level of proficiency in Microsoft Excel (vlookups, pivots), Word, PowerPoint, Gsuite, and a passion for learning new HR software.
• Experience with Jira (for ticketing/workflows), ADP, and Deel will be a plus.
• HRMS experience is a plus, or technically savvy and willingness to learn many systems.

Benefits

• Equal opportunity employer
• Amazing talent across departments
• Fast-paced, SaaS-based environment