About this role

Primary job function is taking inbound calls from patients to resolve billing related inquiries.
Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed.
Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload.
Reviews patient’s insurance coverage for genetic testing.
Document activities appropriately in process notes.
Participates in the Quality Assurance plan.
Complies with applicable CLIA and HIPAA regulations.

High School Diploma or GED required
1-year customer service/call center experience preferred
1-year of experience working in medical billing, health insurance or collections with demonstrated results preferred.
Insurance billing experience is preferred.
Bilingual English/Spanish preferred.
Good problem solving and decision-making skills.
Excellent customer service and phone skills.
Excellent time management, organizational, communication, multitasking and teamwork skills.
Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
Ability to successfully navigate between multiple systems throughout the course of the work-day. This includes but is not limited to billing software, written Standard Operating Procedures and payment portals

Reimbursement Specialist, Patient Accounts – Call Center Experience Preferred

Key skills